Creating an experience

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Randy McKee

Guests may love the Berlin Grande's luxury features - like the saltwater pool, comfortable hand-made mattress and delicious hot breakfast - but the hotel's most important amenity, Burgess said, is its attentive, friendly staff.

"We know that people aren't traveling to Amish Country just to stay at the Berlin Grande Hotel," said General Manager Doug Burgess.

But with all of the amenities the Berlin Grande offers, how can he be so sure?

"We don't just rent you a room," Burgess insisted. "We create an experience."

Guests may love the Berlin Grande's luxury features - like the saltwater pool, comfortable hand-made mattress and delicious hot breakfast - but the hotel's most important amenity, Burgess said, is its attentive, friendly staff.

"Many of our Berlin Grande employees have been with us since opening day nine years ago," he said. "They take care of the place - and our guests - like they would do it at home. And it shows. Many of our guests assume that the building is almost new."

The difference, he said, begins when you call to make a reservation.

"You won't get an automated attendant," Burgess promised. "You will deal with a real person right out of the gate. That's where the personal touch begins."

During your stay, he said, the well-informed staff members will be prepared to answer questions about Amish Country and local attractions.

"We will do whatever we can to make your visit as enjoyable and stress-free as possible," Burgess said.

The spacious, family-friendly deluxe guest rooms at the Berlin Grande, Burgess said, all include microwaves, refrigerators and a handy counter top with chairs. The rooms contain either a king, or a pair of queen-sized beds. Suites also are available.

“The mattresses are all homemade right here in Holmes County,” he pointed out. “They are really cool, and comfortable. All of our rooms are a lot nicer than what you would expect to find in an average hotel.”

Along with the deluxe rooms, the Berlin Grande also offers Jacuzzi suites.

The saltwater swimming pool and spa, Burgess said, is just one of the features that makes the Berlin Grande so desirable for families.

“Saltwater is healthier for your body,” he said. “Saltwater pools require way less chemicals. The ladies also like it because it’s a lot milder for their hair.”

The Berlin Grande also features a workout room.

The free Wi-Fi not only keeps the kids occupied on the Internet, but it also lets business people stay in touch when it's necessary. The hotel offers a variety of special perks that make life easier for business guests – including two conference and event rooms.

"We are a very versatile facility," Burgess said. "With our banquet and conference rooms, we can book anything from a romantic getaway for two to a wedding or special event for between 10 and 150 people."

One conference room, with a private entrance, can accommodate up to 150 people for a personal or business gathering or retreat. A second conference room can seat up to 75.

"Our pavilion is a cool place to take photos and hold outdoor events," Burgess said.

All guests, from vacationers to corporate travelers, can enjoy the complimentary hot breakfast.

"A scrumptious breakfast is a wonderful way to begin a day of fun in the heart of Amish Country,” Burgess said. "We call it an extended continental breakfast. It may not be as good as having a personal chef cooking it for you, but it's much better than the usual hotel breakfast."

The superior staff and amenities have earned the Berlin Grande Expedia's exclusive Insider's Select Award, ranking the hotel among the top 650 in the world based on guest reviews.

Being just steps away from downtown Berlin makes the Berlin Grande convenient for tourists.

“The nice thing is you can do your shopping and daytime activities, then come back to the hotel with your packages and relax and enjoy our amenities for a while before going back into town for dinner and more fun,” Burgess said. “We don’t have a restaurant in the hotel, but there is one right at the end of our driveway.”

You can make your reservation or take a virtual tour of the Berlin Grande Hotel online at BerlinGrandeHotel.com. The hotel is located at 4787 Township Road 366 in Berlin and the phone number is 330-403-3050.